Support
Get help with the DPOSaaS platform
Get help with the DPOSaaS platform, Academy, account access, billing and service-related questions.
Choose the area you need help with
DPO App Support
- Account access
- Platform configuration
- Modules and workflows
- Reports and documents
- Technical behaviour
- Errors or unexpected results
Academy Support
- Course access
- Training progress
- Tests and practical exercises
- Certificates
- Video or material access
- Learner accounts
Account and Billing
- Subscriptions
- Invoices
- Payment status
- Plan changes
- Account ownership
- Authorised users
Privacy and Security
For privacy requests, suspected vulnerabilities or security-related matters, use the links below rather than the general support form.
Before submitting a request
The following information helps our team investigate efficiently:
- The product concerned
- The account or organisation involved
- A clear description of the issue
- The steps that produced the problem
- The date and approximate time
- Screenshots where relevant
- The browser or device used
- The exact error message, without passwords or credentials
Never include passwords, authentication tokens, payment-card information or other confidential credentials in a support request.
Support request
Submit a support request
Platform Status
Check the current operational status of the principal DPOSaaS services.
- DPO App
- DPOSaaS Academy
- Authentication
- Database and storage
- Transactional email
- Payment services
Self-service resources
What support can and cannot do
What support can help with
- Access and technical issues
- Explanation of platform functionality
- Account and subscription questions
- Investigation of unexpected behaviour
- Guidance on existing DPOSaaS resources
What support does not replace
- Legal advice
- The customer’s DPO
- Formal regulatory opinions
- Emergency cybersecurity response
- Implementation work outside the contracted service
Support contact
The form above is the preferred channel, since it collects the information required to classify and investigate your request. You can also reach us at: info@dposaaas.com.br